DCResponse is a British company based in Hungerford, Berkshire. We offer 24-7 maintenance for the mechanical and electrical infrastructure of computer room/data centres. We also provide an excellent range of power protection products and services tailored to a broad spectrum of industries and sectors.
Our main aim is to provide protection for clients’ critical data, equipment and premises from the abnormalities of the power supply. In protecting our customers we provide the latest state of the art products backed by engineering and support excellence.
If delivering high availability is critical to your business, then any single failure is a disaster waiting to happen. If this failure is your power supply, then implementing a robust and resilient solution is the only way forward. All components need to be correct to ensure reliability and identify any electrical system failures or equipment malfunction.
We offer a total-solution approach from pre sales advice, consultancy and planning through to installation and commissioning. An in depth understanding of client need is our core philosophy, made possible by the expertise and experience of our sales, engineering and technical staff.
We believe in product excellence along with a prolonged commitment to quality and customer care. This commitment includes consultancy, design and build, installation and comprehensive after sales service so you can be certain we have fulfilled all your power protection requirements.
We ensure all equipment is in working order and will perform as needed in an emergency. We offer a range of maintenance contracts to test your new systems once we have installed them.
DCResponse run a network of qualified service staff to provide your quality maintenance. This minimises the risk of possible breakdowns to ensure maximum uptime of IT services
Our comprehensive package of services tailored to your requirements include: –
- Technical consultation
- Operator training
- Functional testing
- Fault analysis and troubleshooting
- Customer training
- Remote system diagnosis and support
Service and Support Commitment
Service and Support at DCResponse is paramount. Our commitment is to achieve the highest levels of customer satisfaction by providing reliable real solutions that meet your specific needs. We support all our products and services. Our superb after sales service provides comprehensive emergency breakdown and spares support.