Having an Uninterruptible Power Supply system is not guaranteed to provide continuous protection in the event of a mains failure. Batteries, fans and other components do fail. Consequently, without regular UPS maintenance, these failures could go undetected and compromise your protection. As a result, you should consider a Planned Preventative Maintenance (PPM) regime as an essential part of your business continuity and uptime planning.
We tailor all our planned preventative Maintenance packages to include (but not limited to) the following: –
- 24/7 engineer availability
- 24/7 telephone support
- Response time to site of 2, 4, 8 hours, or next working day
- A full Planned Preventative Maintenance Visit (in or out of hours)
- All call out and repair labour
- Replacement parts
- Remote monitoring
- Planned battery replacement
UPS Maintenance Contracts
Your renewal is a good time of year to review your UPS Maintenance contract and make changes to coverage if your requirements have changed. Our renewal notice provides a useful reminder, helping you to ensure seamless maintenance cover for your power protection equipment.
Renewal Notice Reminder
The renewal notice document you will receive has details of your equipment, your support & maintenance cover. Additionally, you will receive further information regarding your policy and is typically emailed to you 30 to 45 days in advance of your renewal. If you would prefer to receive a renewal notice document in advance of the standard 30 to 45 days, please contact the renewals team who are on hand to action your request.
For your peace of mind, we will, of course, auto-renew your UPS Maintenance contract. If you prefer to send new purchase order details, reply to your renewal email or fax to our main fax number (01993 708850), and we will be happy to process this for you.
As an existing customer, you may require a new quotation or wish to ask a question regarding your renewal contract. Please don’t hesitate to contact the renewals team representatives. You will find the contact details on your renewal notice or similarly by calling during office hours (01993 708855) and asking for the Renewals Team Member who sent you the renewal notice.